The Receptionist in Primary Care

Funded programme for new reception staff - Register now!

SWL Training Hub are pleased to offer this development programme for Reception staff working in General Practice. The programme consists of 5 half day workshops delivered virtually. Places will be offered on a first come basis. If places are fully booked, please add your name to waiting list so priority places can be offered on future courses. Full attendance required to obtain CPD certificate.

The aim of these workshops is to equip reception staff with the necessary knowledge and skill to work effectively in general practice. The programme of workshops will include the following aspects of being a receptionist:

  • Understanding the NHS
  • Roles & Responsibilities of the Receptionist
  • Providing Services to Patients
  • Confidentiality in General Practice
  • Communication & Customer Service

Who is the programme targeted at?

Although the primary target audience are Reception and admin staff who have been in post less than 12 months, other staff may take advantage of the programme.

Places note when registering for this workshop you are committing to all 5 half days and will be expected to attend.

What is the delivery format?

The programme will be delivered virtually across 5 x half day workshops. The workshops will be run across 5 weeks (1 half day per week). Prior to registering places, managers and learners must ensure you have access to appropriate equipment to enable full participation. This includes a working camera and microphone, and participation in protected time. This is a participatory programme and those attending are required to have their cameras on and to take part in the activities on the day.

How much will it cost? And will there be certification?

The programme is valued at £300 PP excluding administrative expenses. This is being fully funded by SWL Training Hub. Upon completion of the programme, participants will be issued a programme completion CPD certificate. All five workshops must be completed to obtain this. All learners will be expected to engage in the evaluation process of the programme.

June/July dates


If you have any questions about the Croydon GP Collaborative, or you would like to know more about the services we offer, how to make a compliment or complaint, then you can do so via our contact us page.

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